Customer Quality Team Leader

Company: ASML
Location: Boise
Posted on: April 22, 2025

Job Description:

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Job Mission

The CS Quality and Excellence team is part of the Customer Support organization. The team supports all local sites operationally and the ASML sites WW for customer quality engagement. The Quality & Excellence team is responsible to define and drive the quality improvement roadmap in alignment with customers. The team consists of 4 main pillars to enable driving Quality as an operations:

Customer Quality - [ASML Customer Team]

The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic). They are also responsible to share customer's voice internal at local sites and towards upstream solution providers.

Service Quality Engineering - [Regional]
Support local operations to address quality hits captured in the daily disturbance review meetings.

Service Quality Excellence - [Regional]
Drive quality programs; internal and ISO audit, Quality training, craftmanship, New Machine Quality, etc.

Logistics Quality - [Regional]
Focus on material return quality, inspections, stock purge, tool calibrations & certification.

Duties and Responsibilities:

The Customer Quality Team Leader is part of the ASML CT & CS Quality team. As Head of the team, your focus is on building and enabling the Customer Quality team consisting of Customer Quality Managers (CQMs) at each ASML location, responsible for following activities:

Tactical: Support customer in follow-up of high impact quality hits. Internally guide/push a follow-up according to the 8D process to secure a structural resolution of the incident. The high impact quality hits are typically captured in an official Customer Quality Complaint (CQN). Join weekly operational management review meeting with customer to address quality hits impacting fab operations with an upstream root cause.

Strategic: Collaborate with customer and service quality excellence team on quality programs to address systematically the common root causes of quality hits and secure programs fit customer's quality roadmap.

The CQM team focuses on quality hits related to the products at the ASML sites. The CQM team closely collaborates with the local Quality engineers, the Service Excellence team and stakeholders in CS Central supporting the need to address quality concerns upstream. When needed, the CQM team will connect directly with the Supplier & Procurement (S&P) team to address required improvement upstream.

Leads the Customer Quality team with team members in different regions (US / JP / TW / SGP)

In region: Service Quality Excellence team, Service Quality Engineering, Regional Ops Support and Local site management (at ASML locations).

Towards Central: Quality leads in segments EUV, DUV, APPS, Quality lead of Supply Chain (CSCM) and CS central quality leads.

Educational and Experience

Bachelor / Masters' degree with 10+ years of relevant experience

Experience in the semiconductor industry.

Experience in Professional Field Service Operations.

People leadership experience.

Experience in Quality management aspects within a high tech business to business environment.

EUV and/or DUV equipment / hardware experience preferred.

Skills

Stakeholder management at different levels in organization.

"Get things done" mentality.

Able to analyze and draw conclusions from data or report information.

Strong communication and influencing skills.

Track record in process improvement/optimization.

Analytical thinking skills.

Other information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

The employee is occasionally required to move around the campus.

Requires frequent domestic and/or international travel dependent on company needs.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The environment generally is moderate in temperature and noise level.

Must be able to read and interpret data, information, and documents.

Can observe and respond to people and situations and interact with others encountered in the course of work.

Willing to travel to ASML customer sites on regular basis (US, Taiwan, Japan, Singapore)

This role can be based in Taiwan or Japan.

EOE AA M/F/Veteran/Disability

#LI-JAM

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. - 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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